Job Description

Do you possess exceptional listening and communication skills, coupled with a genuine passion for building meaningful connections with customers?

Coffee News is growing and is looking for a full-time Account Manager to join the team. If you enjoy speaking with clients on the phone, networking and meeting new people, as well as helping businesses grow, this is the perfect position for you!

What You’ll Do:
The Account Manager is responsible for selling advertising campaigns that meet client needs in our Coffee News® publication.The Account Manager will support existing clients and prospective new clients across Northern Alberta through direct leads and sourcing. The ideal candidate is a great listener, highly motivated, results-oriented, and understands that building genuine relationships with clients is the key to closing a sale.

• Manage current customer accounts by regularly reviewing their campaigns and active advertisement goals and suggesting ways to enhance their effectiveness.
• Expedite client requests and assist with inside sales to deliver top-notch customer service.
• Drive new business growth by prospecting and cultivating new customer accounts through a combination of cold calling and following up on referrals and other warm leads.
• Maximize lead generation by participating in trade shows, conferences, networking events and other lead generating events.
• Collaborate with leadership to ensure acceptable activity levels and results as well as attend weekly sales meetings to ensure alignment with company objectives.
• Stay up to date with various campaign options and features available and leverage this knowledge to benefit our clients.
• Effectively manage lead conversion and client accounts using a CRM platform and other software programs.

Experience and Education

• Minimum 2 years of experience in account management, inside or outside sales, is required.
• A valid Driver’s License and access to a reliable vehicle is required.
• Experience using a CRM platform and Microsoft Office considered an asset.
• Previous experience in marketing, sales and/or advertising is considered an asset.
• Previous experience in making warm and cold calls with a successful closing ratio.
• Proven ability to meet sales goals with demonstrated soft closing skills.
• Proven track record of growing client accounts and achieving revenue targets.

Ideal Skills and Attributes:

• Outstanding communication skills (both written and verbal) as well as a talent for active listening.
• Able to form genuine connections with others over the phone.
• Exceptional interpersonal skills, with the ability to build and maintain strong relationships with clients and internal teams alike.
• Adept at problem-solving and analyzing issues and addressing them in a timely and effective manner.
• Ability to manage multiple projects and priorities simultaneously, while maintaining an unwavering attention to detail.
• Enthusiastic, self-motivated, friendly, positive, and fully invested in the success of the company.
• Highly proficient in using computers and software, including MS Office and 365 platform, and can quickly adapt to new or custom software.
• Passion for supporting small businesses and non-profit organizations.
• Dedicated to creating connections and a sense of community.

What We Offer

• A robust, existing client base to manage, with extensive opportunity for growth.
• A base salary with a very attractive commission structure. The financial compensation package is only limited by your desire to succeed!
• Eligible for company benefits after three months (90 days) of fulltime employment (paid by the employee).
• Rental car for travel outside of Edmonton metro area.
• Fantastic, positive work environment.
• Remote role: ability to work primarily from the comfort of your own home.
• Flexible start date! We willing to take the time to find the right person for this role to ensure their success in our company.

About the Company

Coffee News®, the publication that everyone knows and loves, is now read by millions of people per week worldwide and has become the largest weekly restaurant publication in the world! Available in 8 countries and strongly represented in Canada, we offer 35 years of brand awareness and ad marketing packages. Our readers enjoy the lighthearted stories, news, trivia, and jokes as a positive way to start their day. Coffee News® values community and collaborates with non-profits, local businesses, as well as entrepreneurs to introduce their business to readers across the country.

Job Types: Full-time, Permanent

Salary: $42,000.00-$65,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Experience:

• account management: 2 years (required)

Work Location: Hybrid remote in Edmonton, AB T5T 5L9

Application deadline: 2023-07-05

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