Job Description
Outstanding Workplace of the Year Award, Chamber of Commerce
Employer of the Year Award, Tourism Vancouver Island
Co-op Education Employer of the Year Award, Camosun College
Job title: Front Desk Agent
Job Status: Permanent. Hours may vary based on hotel occupancy.
Joining Bonus: $500 ($200 on joining + $300 after completing probation)
Start Wage: $22.18 per hour - $22.68 per hour (at 1 yr.) + commissions
Summary of Position:
To represent Inn at Laurel Point in all guest interactions as “A refined coastal experience in a waterfront city setting, guided by sincere, friendly service, to create remarkable memories.” As a Front Desk Agent, your primary responsibility will be the check-in and check-out of our guests and answering any hotel and Victoria area related questions.
Responsibilities:
- Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests through attention to detail and recognition
- Answer & appropriately qualify all incoming calls on multi-line telephone system
- Efficiently & accurately process check ins and check outs
- Assist when needed in Coordinating dinner reservations, airline and train accommodations, sedan transfers, and other guest requests
- Gather and maintain knowledge of new and existing services available to hotel guests
- Maintain a high level of professionalism in all aspects of job performance in accordance with our Values of Respect, Excellence, Curiosity, and Stewardship
- Ensure that Laurel Point Inn Service Standards are adhered to in an effort to consistently offer the best service possible
- Energize the Laurel Point Inn brand by promoting guest loyalty and local recognition
- Assist both internal and external guests to the best of your abilities
- Assist in necessary day to day operations of the Front Office
- All other duties as assigned
Qualifications:
- Previous experience as a hotel Front Desk Agent an asset
- Previous multi-line telephone and reservations experience an asset
- Previous experience with OPERA Property Management System or other Property Management Systems an asset
- Previous cash handling and processing experience an asset
- Working knowledge of Word, Excel and other computer related programs an asset
- Passion for guest service
- Excellent interpersonal and time management skills
- Exceptional communication skills, both written and oral
- Must be a team oriented & motivated individual
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- Exceptional knowledge of Victoria and Surrounding area and attractions an asset
- A resourceful personality
- Flexible availability: including early mornings, evenings, weekends and statutory holidays
- Ability to work overnight shifts, 10:30pm – 7am, as required
- Must be able to embrace the 4 core values of the Inn at Laurel Point: Excellence, Respect, Curiosity and Stewardship
Job Requirements:
- Flexible availability for shifts: will be scheduled for a combination of early morning shifts, day shifts, and late evening shifts
- Must be fully available to work weekdays, weekends and statutory holidays
- Ability to work overnight shifts, 10:30pm – 7am, as required
- Must be legally permitted to work in Canada
Reports To: Front Office Manager and Guest Services Manager
Closing Date: Please submit your application as soon as possible as applications are reviewed daily
What’s in it for you?
- Competitive Wages
- A fun & friendly workplace culture that embraces diversity
- Cross-training opportunities to grow your skills
- Best staff meal in town and by the way, it’s free!
- Complimentary parking on non-restricted days during the off-season
- Comprehensive benefits package
- Colleague of the month recognition program
- Summertime volleyball on Sticky Wicket rooftop, BBQs on our stunning Terrace patio, free themed year-end Gala to thank you
- Aura waterfront restaurant + patio staff discount – 50%
- Need a staycation? We’ve got you covered, after your 1-year work anniversary, enjoy a complimentary one night stay including breakfast for 2
- Friends & Family hotel discount (so you can show off your amazing workplace)
- Candidate referral bonus - $500
- Industry discounts
- Workshops
- Cross-training opportunities
- Skill and advancement training programs
- Shower and locker facilities
Thank you for considering Inn at Laurel Point as your employer of choice!
Job Type: Permanent
Salary: From $22.18 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Flexible Language Requirement:
Schedule:
- Day shift
- Evening shift
- Weekend availability
Supplemental pay types:
- Commission pay
- Signing bonus
Work Location: In person